Adam Strange, a New Zealand-born film-maker, was killed by a shark on an Auckland beach last Wednesday. He was Jeanette’s son.
As soon as the news reached Adam’s family, Jeanette wanted to fly from Wellington, where she lives, to Auckland. Jeanette was in fact in possession of a Jetstar ticket to travel the following week. That had been the plan: to meet up with her son in Auckland. Jeanette’s daughter called Jetstar, the air carrier, and explained the dreadful circumstances that required her mum to go to Auckland urgently, only to be put on hold for ten minutes while a supervisor’s advice was obtained, and to finally be told Jeanette would have to purchase another ticket.
A couple of hours later, Jeanette was able to travel to Auckland with Air New Zealand.
Jetstar have since apologised. But it’s too late. You see, there is no pain like the pain of parent who has lost a child. There is absolutely no justification for inflicting more pain upon a traumatised person, whose whole world has been shattered, whose pain will never disappear. Why add insult to the injury? Is the NZ$321 fare worth it? Why was it perceived there was a need to follow stupid corporate protocols instead of following one’s heart? Was it not clear to them there was only one correct way to deal with the situation?
I find what those people at Jetstar did revolting; never mind their belated apology. It is unforgivable.
My thoughts are with Jeanette. May Adam rest in peace.